Frequently Asked Questions

We are aware that we might have missed something, so if you have a question that is not discussed on this site, the fastest way to get a response is by sending the question via our email form. Thank you for your patience. We promise to respond to your corresspondence as quickly as we can. In order to keep our prices as low as they are, we are unable provide a reliable phone support staff. We do our best to answer any and all questions in the information found on our site. Please see below for immediate answers to all the questions we have received in the past.


– I am trying to change the filter cartridge but I don’t know how…please help?!
If you take the showerhead in your hand you can unscrew the head portion. Once you do that, set that down and flip the filter cartridge/handle over and hit it against your hand a few times and the filter should pop out. Just slide a new one in, screw back on the shower head and you are ready to go.

Occasionally the filter cartridge gets suctioned in the handle pretty good – in case it doesn’t pop out of there after a few shakes then we find it easiest to just grab needle nose pliers and pull it out. If that doesn’t work, or you don’t have pliers available, you can unscrew the hose from the handle and use something slender to poke through the hole at the bottom of the handle to push the filter out.

– What are the potential side effects of prolonged exposure to chlorine in my shower?
The side effects range from the annoyance of dry itchy skin and dandruff, to the serious heath concerns of asthma, heart probelms, and even cancer. Click here to read more about the alarming side effects of prolonged chlorine exposure.

– What is inside the Vitamin C shower filter cartridge?
Our shower filters contain only 100% natural, pharmaceutical grade, environmentally friendly Vitamin C.

– How does the Vitamin C shower filter work?
Click here to learn all the details on how our Vitamin C shower filters neutralize the chlorine in your shower water…all the way down to the chemical reaction formula. The hole is located at the top of the filter, not the bottom. Very little Vitamin C is needed to neutralize the chlorine, so this is the most efficient method of releasing the Vitamin C without using too much more than what is needed. There is a little fan/turbine that circulates the water near the top of the filter. Some of that water enters through the top filter, which pushes out the Vitamin C saturated water that is inside the filter. This process significantly increases the life of the filter and prevents unnecessary waste of the Vitamin C.

– Is there any scientific evidence that Vitamin C is an effective de-chlorination agent?
Yes – U.S. Environmental Protection Agency’s (US EPA) National Risk Management Research Laboratory demonstrated that Vitamin C is one of the most effective, fast, and safe water de-chlorination agents.

– What is the advantage of Vitamin C shower filters compared to my other options?
Click here to read up on all the facts about the other shower filter medias and how Vitamin C is superior. In summary, Vitamin C is the safest and least toxic of any other de-chlorination media. It fully neutralizes chlorine and chloramines from your shower water, and provides additional nutrients for your skin and hair. It works better in hot water whereas the other filter medias do not.

– What are the specific features and benefits to Sonaki Vitamin C shower filters?
Sonaki was the first to utilize Vitamin C as a shower filter media – the others are just copies. Sonaki’s shower filters are the most effective and efficient Vitamin C filters on the market, and our handheld shower head models are superior to everything else on the market. You can click here to read more.

– How long does the Sonaki Vitamin C shower filter cartridge last?
Sonaki Vitamin C shower filters have a life-time of anywhere between 1-3 months depending on the amount of usage. The filters can effectively purify up to 3,000 gallons of water (or 10,000 liters). This equates to about 2 months in the typical household shower (2 showers per day, 7 minute showers each). The filter casings are transparent so you can tell when you need to replace it. When you can’t see all the Vitamin C powder in the filter cartridge any longer then you know its time to change the filter.

Don’t run out! Remember to stock up on more Sonaki Vitamin C shower filter cartridges if you on your last or 2nd to last one.

– How do I know when I should replace the filter cartridge?
The filter casings are transparent so you can tell when you need to replace it. When you can’t see all the Vitamin C powder in the filter cartridge any longer then you know its time to change the filter.

Don’t run out! Remember to stock up on more Sonaki Vitamin C shower filter cartridges if you on your last or 2nd to last one.

– What is included with the purchase of a Sonaki handheld Vitamin C shower head?
  • 1 hand held shower head with see through filter
    casing.
  • 1 shower head mounting unit which will replace your
    existing shower head (not included with Sonaki Inline
    Vita-Max Filter).
  • 1, 5 foot stainless steel shower
    hose (not included with Sonaki Inline Vita-Max
    Filter).
  • 2, 100% natural, pharmaceutical grade Vitamin C shower filter
    cartridges
  • Easy shower head install instructions located in the
    box.

Visit our hand held shower head filter store here to order yours today!


– Do the Vitamin C shower filters require maintenance?
No – Sonaki filter cartridges do not need any maintenance. Just install it and enjoy chlorine toxin free showers.

– What is the deal with the 60 Day Risk Free 100% Money Back Guarantee?
No matter your reasoning, if you don’t believe your new Vitamin C showerhead from SonakiShowerHeads.com is the best shower head/shower filter you have ever owned, all you need to do is notify us within 60 days of your purchase and ship the package with all of its contents back to our office. We will then refund 100% of your purchase price, including shipping charges, with no questions asked. Click here for more details.

NOTE: We only provide refunds if you ordered from THIS website. If you ordered from another website, I am sorry but you will have to attempt to work out a refund with that particular website.

If you need to make a return, please just send all the contents you received back to…

ATTN: SonakiShowerHeads.com
820 Los Vallecitos Blvd, Suite F
San Marcos, CA 92069.

Upon receipt and review, we will process your full refund.

– I read Vitamin C filtration creates hydrochloric acid. Is this true, and should I be concernced?
We have had many inquries about this issue and we are sure you are seeing the same sites that others have commented on. These sites are pushing other shower filter products and are using somewhat of a smear campaign to turn people away from the Vitamin C filters, and on to their more traditional charcoal and KDF filters. All is fair in business I guess, but these claims are exagerrated, confusing, and the overall gist of the claims are wrong.

Yes, Vitamin C filters create a bi-product of hydrochloric acid, but in a VERY VERY VERY small amount. Hydrochloric acid needs to be extremely concentrated to have any sort of impact. Hydrochloric acid occurs NATURALLY inside our bodies as it is. No matter which filter type you use, there is some sort of biproduct from the filter left in the water…the shower filter sellers just utilize this scary sounding bi-product to scare consumers away from their competition. Our filters speak for themselves. If you notice any detrimental side effect that you believe is being caused by our filters, then please just send it back within the alotted 60 days for a full refund. We only want ecstactic customers, so we are willing to come out of pocket if you are in any way unhappy.

– Some of the spray holes in the shower head have become clogged and is blocking the water flow – how do I clean that out?
One of the odd side effects of the vitamin C filter is increased Calcium build-up. Once or twice a year we recommend soaking your Sonaki vitamin c shower head in a CLR solution to clean this out. It’s a simple process and your shower head will be sparkling like new when your done. Whichever cleaning solution you us, please follow the instructions and safety protocols carefully! Safety first.

– Which carrier do you use to ship? And how long does it normally take before it arrives?
We ship with USPS Priority Mail. Shipment times can vary greatly depending upon where your are having your product shipped. We are located in Southern California, so please assume slightly longer shipment times if you are on the East Coast. You can read up on all of our shipment information here

Remember, we are a small family run website that operates this website in our spare time. Regretfully this means we are not able to accommodate very fast shipment turnarounds, but we do our best! We usually send out batch shipments 2-3 times a week depending on order volume. Please expect 5-8 days before your order arrives, again with possible delays for larger distances. International orders can take 14-21 days depending on the the Customs process.

– I just received my new Crystal hand held shower head, and there is an extra filter in the box with little brown beads in it…what is that?
Thank you for your order! That filter cartridge is just an extra (unadvertised and free) bonus that comes with the Crystal shower head package. It is filled with tourmaline ceramic beads which are believed to have holistic benefits by ionizing the shower water. The cartridge doesn’t actually filter chlorine though, strictly/simply ionizes the water. Some people choose not to use it, but others really enjoy it!
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